Lovely piece Ant. I didn’t even know the name change had taken place! How observant of you to note the Jones’s always win out. And now they’ve taken over WH Smith, perhaps those shops will rise from their years long position at the bottom of the customer service league table.
By the by, as my council house family came only late to BBC2, I only encountered Alias Smith and Jones AFTER Pete Duel’s death. I thought Roger Davis, his replacement as Smith, was rather good, and I think they did at least a couple of series with him.
WH Smith is such a bad store, with poor staff, etc. You regarded it as a go-to place, but you rarely walk out having bought something that you had not intended to buy. Getting people to do that is a key point in retailing.
Lovely piece Ant. I didn’t even know the name change had taken place! How observant of you to note the Jones’s always win out. And now they’ve taken over WH Smith, perhaps those shops will rise from their years long position at the bottom of the customer service league table.
By the by, as my council house family came only late to BBC2, I only encountered Alias Smith and Jones AFTER Pete Duel’s death. I thought Roger Davis, his replacement as Smith, was rather good, and I think they did at least a couple of series with him.
WH Smith is such a bad store, with poor staff, etc. You regarded it as a go-to place, but you rarely walk out having bought something that you had not intended to buy. Getting people to do that is a key point in retailing.